Who does it apply to?
This policy applies to all customers, across the ASQ Group.
This policy outlines ASQ’s ongoing obligations in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au .
ASQ is committed to providing quality services to you. All ASQ workers respect and are committed to protecting the privacy of all parties.
ASQ will never sell, rent, lease or give away your personal information (including your name, address, email address, phone number etc) to any third party.
What is personal information and why do we collect it?
Personal information is information that identifies an individual. Examples of the personal information we may collect include names, addresses, email addresses, phone numbers, birth dates and banking information.
This information is obtained in many ways including via telephone, email, facsimile, correspondence, VIP signups, credit application forms, our website (www.asq.net.au), meetings, interviews, your website, media and publications, other publicly available sources and from third parties.
If you apply for a job or express your interest in working for ASQ, your personal information will be collected from employment applications. This information will only be used for the purpose of hiring new employees. The information will be stored by us for the duration that we deem relevant to hiring new employees. This information will not be disclosed to third parties.
You may request removal of your information from our system or unsubscribe from our mailing/marketing lists at any time by contacting us.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Access to your personal information is restricted to ASQ workers who need it to provide benefits or services to you. We train our workers about the importance of confidentiality and maintaining the privacy and security of your information.
When your personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven years.
ASQ uses ‘Stripe’ for our online payment system which is certified to PCI Service Provider Level 1. ASQ does not store customer credit card details. Stripe encrypts data with AES-256 and decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers. For more information about Stripe security please visit www.stirpe.com/docs/security/stripe.
Access to your personal information
You may access your personal information and request to update/correct any details, subject to certain exceptions. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you. ASQ will not charge any fee for your access request.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or update any details.
Our website contains links to other websites such as suppliers. ASQ is not responsible for the privacy practices of these websites. We advise that you read their privacy policies before giving out your personal information.
ASQ also uses social media platforms including Facebook and Instagram. If you choose to ‘like’ or ‘share’ information from our website to these platforms you should first review their independent privacy policies.
This policy may change from time to time and is available on our website.
Policy complaints and enquiries
ASQ Head Office
03 5446 1677 | firstname.lastname@example.org
PO Box 358, Eaglehawk, VIC 3556