Frequently Asked Questions

Accounts and payment 

How do I pay an outstanding bill? 
Please contact our accounts receivable team at 03 4431 3502 or send an email to [email protected]. They will be happy to assist you in making the payment.

What are my payment options?
We accept EFT, EFTPOS, cash or cheque payments. Our website supports card payments made by Visa, MasterCard and American Express. 

Who should I contact for a quote? 
PPlease contact your closest site, or if you're a trade customer, contact your account manager. For details, visit our contact information page.

I am a business owner, do you offer discounts or credit?
Yes, we do! Complete our Credit Application form (even if you don't want a credit account, you still need to complete it to receive the discount) to get set up. 

How do I apply for a credit account? 
If you're interested in becoming a trade customer, please contact your closest site or your account manager.  You can download our Credit Application and Terms and Conditions forms to fill in ahead of time and email the completed form to [email protected].

Why is my account on hold? 
Your account may be on hold if you have reached your credit limit (in which case you can still pay cash) or you have an unpaid, overdue bill. Please contact accounts receivable for more information 03 4431 3502 or email [email protected] to rectify. 

Can I pay over the phone? 
Yes, you can. Call 03 4431 3502.


Refunds and exchanges

What do I do if I purchase a faulty product? 
If you purchase a product and believe it to be faulty or damaged please contact the site in which you purchased it from as soon as possible. 

Can I get a refund if I change my mind? 
We do not offer refunds for change of mind. You can read more on our Website Terms and Conditions and Terms & Conditions of Trade.



Where is your privacy policy?
To learn more about how we protect your personal information, please visit our privacy policy page.

I want to work at ASQ. How can I get in touch?
You can view our current vacancies or submit an expression of interest

Can I apply for support from your organisation for my community group?
We welcome applications from individuals, charities, and local community groups seeking support. To apply, please download and read our guidelines and complete the request form