Frequently Asked Questions

Accounts and payment 

How do I pay an outstanding bill? 
Please contact accounts receivable 03 4431 3502 or email 

What are my payment options?
We accept EFT, EFTPOS, cash or cheque payments. Our website supports card payments made by Visa, MasterCard and American Express. 

Who should I contact for a quote? 
Please contact your closest site or your account manager if you're a trade customer. For details click here 

I am a business owner, do you offer discounts or credit?
Yes we do! Complete our credit application form (even if you don't want a credit account, you still need to complete it to receive the discount). 

How do I apply for a credit account? 
Please contact your closest site or your account manager if you're a trade customer.  You can download our Credit Application and Terms and Conditions forms to fill in ahead of time as well.

Why is my account on hold? 
Your account may be on hold if you have reached your credit limit (in which case you can still pay cash) or you have an unpaid, overdue bill. Please contact accounts receivable for more information 03 4431 3502 or email 

Can I pay over the phone? 
Yes, you can. Call 03 4431 3502.


Refunds and exchanges

What do I do if I purchase a faulty product? 
If you purchase a product and believe it to be faulty or damaged please contact the site in which you purchased it from as soon as possible. 

Can I get a refund if I change my mind? 
We do not offer refunds for change of mind. 



Where is your privacy policy?
Please click here to read our privacy policy.

I want to work at ASQ, how can I get in touch?
Click here to see our current vacancies or here if you want to submit an expression of interest.