Gift Cards

Expiry date
All gift cards issued by ASQ Garden & Landscape after November 1, 2019 will be valid for three years from the date of purchase. The expiry date can be found on the back of the gift card. Any remaining value that remains on a gift card after the expiry date will not be available for use. All gift cards issued prior to November 1, 2019 will keep their existing expiry date of 18 months from the date of purchase.

The value of the gift card at the time of purchase can be found on the back of the card. You can check the remaining card value, expiry date and transaction history by contacting one of our sites and asking a friendly staff member.

Restrictions on low value use
The minimum amount that can be loaded onto an ASQ Garden & Landscape gift card is $5, however, there are no restrictions on low value purchases or the amount of purchases you can make with your gift card.

Fees and charges
ASQ Garden & Landscape do not charge any fees for the purchase or use of gift cards.

Limitations on use
ASQ Garden & Landscape gift cards are redeemable at our Eaglehawk nursery and yard, Castlemaine nursery and yard, Castlemaine pop up gift shop and Maryborough nursery and yard. The gift cards are not redeemable at our Newbridge quarry or Premix concrete sites.

Account customers
ASQ Garden & Landscape gift cards cannot be used to pay for outstanding balances on credit accounts.

Receiving change
ASQ Garden & Landscape gift cards are not redeemable for cash and change will not be given. All remaining values are stored for future use until the expiry date.

Lost, damaged or stolen gift cards
Treat your gift card like cash. We do not replace lost, damaged or stolen gift cards. All ASQ Garden & Landscape gift cards are issued with a unique barcode number which can be found on the back of your card. If your card is damaged or the unique number is unreadable we are unable to process the transaction.

Purchases exceeding the gift card value
Your gift card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.

Destruction of gift card with no value
Once the remaining card value is completely used, destroy the gift card by cutting it in half diagonally. Your gift card cannot be reloaded.

Changes to gift card terms and conditions 
We reserve the right to change any of these terms and conditions at any time. Examples of these changes include:
- Adding or removing goods or services which may be purchased with the gift card
- Modifications for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct
- Compliance with any contract, law, regulation, statute, order, judgment of any court, tribunal or other body having competent jurisdiction
- Where we, acting reasonably, consider that it will not be to your disadvantage

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. Our Privacy Policy is available here.

Errors and complaints
If you believe that an error has occurred in relation to your gift card, please visit the store in which it was purchased from and speak to one of our staff members.