Frequently Asked Questions


General 

Where are your sites located?
We have nurseries and landscape yards in Eaglehawk, Castlemaine and Maryborough.

When are they open? 
All of our sites are open 7 days a week, but are closed on some public holidays. Visit the Contact page on our website to view opening hours for each site. 

Can I bring my dog to the nursery? 
No. Unfortunately due to health and safety concerns dogs are not allowed at our nurseries (except for service dogs, dogs with jobs are very welcome).  

Do you have gift cards?
Yes, we have gift cards that can be purchased and redeemed at any of our nurseries and landscaping yards. 

Can I trade my gift card for cash? 
No, you can not trade your gift card for cash. 

Do you replace lost or stolen gift cards? 
No, we do not replace lost, stolen or damaged gift cards. Please treat your gift card as if it were cash. 

What is the ASQ VIP Program? 
Our VIP Program is a way for us to thank our loyal customers through continuous rewards. As a VIP member, you will get a 5% discount on every purchase, receive a birthday voucher each year, receive our digital newsletter and contribute to a local community organisation every time you shop. When you sign up, you can nominate an organisation from our list of Community Rewards Program partners. Then, with every purchase you make, they will receive 1% of the total purchase price.

How do I sign up as a VIP? 
To sign up create an account on our website or sign up instore at one of our locations.

 

Plants 

How close are the images and product descriptions on your website?
As close as we can get. However, since plants are natural products, the colour, images, and descriptions provided should be used as a guide only. If you require additional photos or would like to see the products in person, please reach out.

What’s the difference between an annual and a perennial?
Annual plants die in the winter so you must replant them every year. Perennials come back every year, so you only plant them once.

What’s the difference between ‘part sun’ and ‘part shade’?
Part sun refers to plants which require between 4-6 hours of sunlight each day. Part shade refers to plants which prefer filtered or dappled light. 

I am looking for a plant that you do not have in store, do you do special orders? 
If you let us know what you're looking for, we can try our best to source it for you. Visit the Contact page on our website to see our locations or email [email protected]

Do you offer a discount for bulk orders? 
Yes we do! We have Trolley Buy discounts. If you fill a trolley with 20 or more of the same plant variety, you’ll save 10% (VIP members will save 15%). 

What is bare root season?
Bare root season refers to winter months where trees and roses are sold dormant and with their roots removed from the soil. Customers love bare root season because they can buy in bulk and get trees and roses for much cheaper than in the spring time! 

How often do I need to water my plants? 
Watering plants depends on a number of factors, including the variety, the condition of the soil it is planted in, if it is in a pot or planted in the ground, the type of weather etc. If you are unsure about how often to water your plants, please ask one of our friendly team members. 

 

Landscaping materials 

Where are your landscape yards located?
We have landscape yards located in Eaglehawk, Castlemaine and Maryborough. For site-specific contact details Visit the Contact page on our website.  

How far do you deliver? 
We will deliver anywhere! 

How much does delivery cost? 
Delivery costs depend on how much product you require and where it is being delivered to. For a quote please contact us or add your products to the cart and then use the delivery calculator on our website. 

Can I order a large quantity of landscaping materials?
Yes, you can order a large quantity of our landscaping materials. However, please note that our biggest truck can only hold up to 9m3 of product. For orders over this amount, we recommend contacting us for a quote on the product and delivery. We are happy to arrange a delivery to accommodate your schedule and environment.

When will I receive my delivery?
When booking your delivery you can specify a date and time that best suits you, however please order at least 24 hours in advance. 

What is 'standby' and 'Four for Free' delivery?
If you're looking for a cheaper delivery fee, you may consider opting for our standby option, this means you can't specify what day and time you want your delivery to arrive, we will send it out when we have time (typically it's scheduled for delivery within 3 business days). 

Our standby delivery rate is half the price of regular delivery, or free if you qualify for our promotion (see next question)! 

Do you offer free delivery? 
Check out our free delivery promotion! Visit the Four for Free page to learn more or request it when ordering instore or by phone. Purchase over 4 cubic metres of landscaping materials and receive free delivery within 30 kilometres of your closest ASQ Garden & Landscape.

Can I pick products up?
Yes, you can.

Do you have courtesy trailers?
Yes, we have 6x4 trailers available for complimentary hire from each of our sites. 

How do I know how much product to order?
Length (meters) x width (meters) x height (meters) = cubic meters (m³). Please ask one of our friendly team members if you need help calculating how much to order.