Frequently Asked Questions
General
Where are your sites located?
We have nurseries and landscape yards in Eaglehawk, Castlemaine and Maryborough.
When are they open?
All of our sites are open 7 days a week, but are closed on some public holidays. Click here to view opening hours for each site.
Can I bring my dog to the nursery?
No. Unfortunately due to health and safety concerns dogs are not allowed at our nurseries (except for service dogs).
Do you have gift cards?
Yes, we have gift cards that can be purchased and redeemed at any of our nurseries and landscaping yards.
Can I trade my gift card for cash?
No, you can not trade your gift card for cash.
Do you replace lost or stolen gift cards?
No, we do not replace lost, stolen or damaged gift cards. Please treat your gift card as if it were cash.
What is the ASQ VIP Program?
Our VIP Program is a way for us to thank our loyal customers with ongoing rewards. As a VIP member you will get a 5% discount on every purchase, receive a voucher for your birthday each year, be sent our digital newsletter at the beginning of each season and also help a local organisation every time you shop When you sign up you will nominate an organisation from our list of Community Rewards Program members, then each time you shop with us they will receive 1% of the total purchase price.
How do I sign up as a VIP?
To sign up simply click here or visit one of our sites.
How do I join your Community Rewards Program?
We currently do not add to our Community Rewards Program list, instead we open up for applications and let our VIP members vote. If you are interested in being considered for the list, please send us some information about your organisation here.
Plants
What’s the difference between an annual and a perennial?
Annual plants die in the winter so you must replant them every year. Perennials come back every year, so you only plant them once.
What’s the difference between ‘part sun’ and ‘part shade’?
Part sun refers to plants which require between 4-6 hours of sunlight each day. Part shade reefers to plants which prefer filtered or dappled light.
I am looking for a plant that you do not have in store, do you do special orders?
If you let us know what you're looking for we can try our best to source it for you.
Do you offer a discount for bulk orders?
Yes we do! We have Trolley Buy discounts. If you fill a trolley with 20 or more of the same plant variety you’ll save 10% (VIP members will save 15%).
What is bare root season?
Bare root season refers to winter months where trees and roses are sold dormant and with their roots removed from the soil. Customers love bare root season because they can buy in bulk and get trees and roses for much cheaper than in the spring time!
How often do I need to water my plants?
Watering plants depends on a number of factors including the variety, the condition of the soil it is planted in, if it is in a pot or garden, the type of weather etc. If you are unsure about how often to water your plants, please ask one of our friendly team members.
Landscaping materials
Where are your landscape yards located?
We have landscape yards located in Eaglehawk, Castlemaine and Maryborough. For site-specific contact details click here.
How far do you deliver?
We will deliver anywhere!
How much does delivery cost?
Delivery costs depend on how much product you require and where it is being delivered to. For a quote please contact us or add your products to the cart and then use the delivery calculator on our website.
Can I order a large quantity of landscaping materials?
Yes, you can order a large quantity of our landscaping materials. However, please note that our biggest truck can only hold up to 9m3 of product. For orders over this amount, we recommend contacting us for a quote on the product and delivery. We are happy to arrange a delivery to accommodate your schedule and environment.
When will I receive my delivery?
When booking your delivery you can specify a date and time that best suits you, however please order at least 24 hours in advance.
What is 'standby' and 'Four for Free' delivery?
If you're looking for a cheaper delivery fee, you may consider opting for our standby option, this means you can't specify what day and time you want your delivery to arrive, we will just send it out when we have time (typically it's scheduled for delivery within 3 business days).
Our standby delivery rate is half the price of regular delivery, or free if you qualify for our promotion (see next question)!
Do you offer free delivery?
Check out our free delivery promotion! Click here. Purchase over 4 cubic metres of landscaping materials and receive free delivery within 30 kilometres of your closest ASQ Garden & Landscape site.
Can I pick products up?
Yes, you can.
Do you have courtesy trailers?
Yes, we have 6x4 trailers available for complimentary hire from each of our sites.
How do I know how much product to order?
Length (meters) x width (meters) x height (meters) = cubic meters (m³). Please ask one of our friendly team members if you need help calculating how much to order.