Frequently Asked Questions


General 

Where are your sites located?
We have nurseries located in Eaglehawk, Harcourt and Maryborough and landscape yards in Eaglehawk, Castlemaine and Maryborough. 

When are they open? 
All of our sites are open 7 days a week, but are closed on some public holidays. Click here to view opening hours for each site. 

Can I bring my dog to the nursery? 
No. Unfortunately due to health and safety concerns dogs are not allowed at our nurseries (except for service dogs).  

Do you have gift cards?
Yes, we have gift cards which can be purchased and redeemed at any of our nurseries and yards, including Skydancers. 

Can I trade my gift card for cash? 
No, you can not trade your gift card for cash. 

Do you replace lost or stolen gift cards? 
No, we do not replace lost, stolen or damaged gift cards. Please treat your gift card as if it were cash. 

What is the ASQ VIP Program? 
Our VIP Program is a way for us to thank our loyal customers with ongoing rewards. As a VIP member you will get a 5% discount on every purchase, receive a voucher for your birthday each year, be sent our digital newsletter at the beginning of each season and also help a local organisation every time you shop When you sign up you will nominate an organisation from our list of Community Rewards Program members, then each time you shop with us they will receive 1% of the total purchase price. 

How do I sign up as a VIP? 
To sign up simply click here or visit one of our sites. 

How do I join your Community Rewards Program?
We currently do not add to our Community Rewards Program list, instead we open up for applications and let our VIP members vote. If you are interested in being considered for the list, please send us some information about your organisation here. 

 

Plants 

What’s the difference between an annual and a perennial?
Annual plants die in the winter so you must replant them every year. Perennials come back every year, so you only plant them once.

What’s the difference between ‘part sun’ and ‘part shade’?
Part sun refers to plants which require between 4-6 hours of sunlight each day. Part shade reefers to plants which prefer filtered or dappled light. 

I am looking for a plant that you do not have in store, do you do special orders? 
If you let us know what you're looking for we can try our best to source it for you. 

Do you offer a discount for bulk orders? 
Yes we do! We have Group Buy and Trolley Buy discounts. When you purchase five or more of the same plant variety you will receive 5% off (10% for VIP members) the price, and if you fill a trolley with 20 or more of the same plant variety you’ll save 10% (VIP members will save 15%). 

What is bare root season?
Bare root season refers to winter months where trees and roses are sold dormant and with their roots removed from the soil. Customers love bare root season because they can buy in bulk and get trees and roses for much cheaper than in the spring time! 

How often do I need to water my plants? 
Watering plants depends on a number of factors including the variety, the type of soil it is planted in, if it is in a  pot or garden, the type of weather etc. If you are unsure about how often to water your plants, please ask one of our friendly staff members. 

 

Landscaping materials 

Where are your landscape yards located?
We have landscape yards located in Eaglehawk, Castlemaine and Maryborough. For site specific contact details click here. 

How far do you deliver? 
We will deliver anywhere! 

How much does delivery cost? 
Delivery costs depend on how much product you require and where it is being delivered to. For a quote please contact us.

Do you offer free delivery? 
Check out our Three for Free promotion! Click here

When will I receive my delivery?
When booking your delivery you can specify a date and time that suits you, however please order at least 24 hours in advance. 

What is 'standby' delivery?
If you're looking for a chreaper delivery fee, you may consider opting for our standby option. This means that you can't specify what day and time you want your delivery to arrive, we will just send it out when we have time (within 3 working days). Our standby delivery rate is half the price of regular delivery, or free if you qualify for our Three for Free promotion (see next question)! 

Can I pick products up?
Yes, you can.

Do you have courtesy trailers?
Yes, we have 6x4 trailers available for complimentary hire from each of our sites. 

How do I know how much product to order?
Length (meters) x width (meters) x height (meters) = cubic meters (m³)